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Get in Touch / FAQs

The donations team at Boys and Girls Clubs of Canada (BGCC) would be happy to address any questions or concerns you may have. Please feel free to contact us at donate@bgccan.com or 1-844-477-7272. Additionally, please see below for answers to some Frequently Asked Questions:
 
Boys and Girls Clubs of Canada
2005 Sheppard Ave. E.
Suite 400
Toronto, ON
M2J 5B4
Attn: Donations
 
Telephone: 1-844-477-7272, Sarah Pillersdorf, Ext. 271

Frequently Asked Questions

General Questions

Is Boys and Girls Clubs of Canada a registered charity?
Yes, Boys and Girls Clubs of Canada is a registered charity under the Canada Revenue Agency. Charitable Registration Number: 130361710RR0001

In what currency will my donation be charged?
All donations through BGCC's online portal are charged in Canadian dollars (CAD).

How do I cancel my donation?
You can cancel your donation anytime by contacting BGCC at donate@bgccan.com or by calling our office at 1-844-477-7272.

I have further questions. Who can I contact at BGCC about donations?
Please send an email to donate@bgccan.com or call us at 1-844-477-7272 and we would be happy to help with your request.

How do I make a donation in honour or memory of someone?
Gifts in memory can be made online, by phone, or by mail. To process such donations efficiently, we require the following pieces of information: the name of the individual being honoured; the name of the individual, family or next-of-kin to whom you wish to send a letter of notification and your name and address so we can send you a tax-deductible receipt.

I am planning to get married and instead of gifts I have asked for donations to be made to BGCC. Can this be done?
You can make a donation in honour or recognition of an individual or special event such as a holiday, birthday, anniversary, wedding, or even the birth of a child. Just let us know the details when you make your donation.

What is the best way to contribute money to BGCC?
A monthly gift is the most efficient way to donate to BGCC. This automated method of giving keeps our fundraising costs to a bare minimum while ensuring that we have a reliable source of income to fund long-term projects. It's simple to set up and it's always in your control. You can change or stop your donation at any time with a simple phone call.
 
You may also wish to consider leaving a gift to BGCC in your will. For more information, please visit Ways to Donate.

Tax Receipts

If I give monthly, when will I receive my tax receipt?
A consolidated tax receipt, representing your contributions over the whole of the prior year, will be mailed to you early in the following year in time for tax season. We do not send receipts for donations under $20 unless specifically requested.

What is an electronic tax receipt (e-receipt)? How do I use it?
When you make your online donation to BGCC, an electronic tax receipt will be delivered instantly to your email inbox. The electronic receipt is in an unalterable format, and is your official receipt for income tax purposes. Simply print out the receipt and include a copy with your income tax return.

When will I receive my receipt in the mail?
BGCC typically issues receipts roughly seven to 10 days from the time the donation arrives for processing. For donors enrolled in our pre-authorized monthly giving plan, receipts are sent out once a year in mid February— in time for tax season. Sending a consolidated annual tax receipt adds efficiency in record keeping and helps us to save on administrative costs.

Privacy and Security

Where can I find information on BGCC’s privacy policy?
BGCC’s privacy policy is available in the footer of this website. If you have questions or comments about BGCC’s privacy policy, you can email our Privacy Officer at privacyofficer@bgccan.com.

Can I find out what personal information BGCC has on file for me?
Of course. Simply email your request to donate@bgccan.com.

How do I change my personal information, e.g. I have moved and need my tax receipts mailed to a new location?
Please send an email to donate@bgccan.com with your request. Please note we will ask some personal information in order to confirm your identity.

Does BGCC share or sell my personal information?
BGCC will not share, sell or trade your personal information to a third party. Please refer to our Privacy Policy for more information.

How secure is BGCC’s online donation portal?
BGCC ensures donor security by using Chase Paymentech to accept payment through our online donation portal. Chase Paymentech is PCI compliant.

Ways to Donate
  • One Time Gift
  • Monthly Giving
  • Gift in Memory / Honour
  • Gift of Securities 
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